We ordered a new granite countertop from Kolani Contractors located in Jane Street. The nightmare began after we placed the order. The design did not include many featured we required and we are very unhappy with the end result. Very unprofessional and rude in communication. The site manager, Tahsim, completely denied what he offered the day we placed the order. He did not even bother to ask if we liked it or not after installation was completed. When considering using the company, be carefull when you sign the contract - read carefully those fine print lines. In addition, you will be asked for a down payment before starting the job. Do not give out your credit card number(when they claim the payment engine is not working). Be present when the payment is processed. We are very disappointed and I would not recommend this company Update: Thanks Tia for following up. It was a pleasure communicating with you.
- Approximate cost of services:
- $3,300.00
- Company Response
Dear Albi,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to post a complaint online, and we regret any inconvenience or frustration that this experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our clients, I have been notified of this posting and would like to speak to you directly. Due to our high sales volume in Etobicoke I am unsure of who you are. It would be very helpful for you to contact me at 416-242-3333 so that I may locate your file and resolve these issues immediately.
Your patronage is very important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Tia Assaf
Director, Sales & DesignApril 5/12 Update:
We returned to repair the issues and spoke to Albi who claims to be satisfied with the end result. Thank you Albi for your patience and understanding. It would be helpful to post a review expressing how you felt about the service.