skwong@cogeco.ca

I have been a Dr Green customer for at least 6 years, I am totally frustrated and dissatisfied with their service. Called them three weeks ago, and left my number for them to call back, because they can never answer customer service calls right a way. They never called me back. Then I called them, and told them that I had a major weed problem, they would just move my August treatment forward so they don't have to make an extra trip even though they adverstised that they would make service calls if need be. They said they would come out last week, but didn't due to weather. They promised they would come out this week, and weather is hot and sunny, and they haven't come out. The weeds have been growing out of control for the past few weeks, I didn't prepay close to $500 for this type of service. Will not use them again.

Bought a 16 inch wide lantern to hang in Library with 14 foot ceiling, was told the light was new, it wasn't, the wires were cut to about four inches from the top of the light. How do you hang a huge lantern like that with four inches of wiring. Now have to get my husband to rewire, and the chain was not long enough, was charged for that. Instead of helping the customer, I got screamed at, and was told I was not telling the truth. Customer service was terrible, don't buy anything from them, god help you if you should have a problem with the light.