We have ordered carpeting and furniture on 3 occasions from Elte on the recommendation of our designer. We have experienced significant delays in delivery on all our orders and on two occasions when it came time for delivery the store attempted to charge us significantly more than the remaining invoice price. We are currently waiting for an end table that we ordered in May, 2007 and which was fully paid for in September, 2007. Repeated calls to customer service, accounting and the sales represenative have been time consuming and unproductive. While the quality and prices (subject to Elte's mark up) are good, we will make our future carpet and furniture purchases elsewhere. The Art Shoppe, De Boer's and Nestings in our experience provide superior service and honour their invoiced prices.
- Approximate cost of services:
- $20,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?