Rick in Toronto

My furnace blew on the coldest night of the year Called McKinnon and four other companies for estimates. All the companies were similar in price, but the interaction with the company owner (Michael) at McKinnon was excellent, so I went with them. The job was done next morning and done well. Michael explained all my furnace options in a thorough way. When there was a small problem with the install (broken part on the furnace itself), a follow up tech was there within hours. Very good service and Michael and the installers and technicians seemed very trustworthy and reliable. My only complaint came in dealing with the dispatcher at the main phone number . This person gave me wrong information and wasn't very friendly. Michael worked past these problems and was very apologetic. My point is, don't let a first less than perfect interaction over the phone put you off this great company. I will recommend them to others and use them again myself.