Canlik refaced my kitchen cupboards and built and installed 2 new cupboards, a drawer unit and a countertop. The kitchen looks fabulous and, almost a year later, the products and workmanship have held up well. The work was done on time and the workmen were courteous and professional. The plumber they sent to install new sink and taps I had purchased elsewhere was excellent and went to a lot of trouble to make sure everything was working properly. I did have a problem with their customer service at one point which is why I'm not giving a perfect "10" rating. The problem started when one of their representatives verbally quoted me a price for a new sink, which was an afterthought, and made it clear that the price he quoted included installation. I repeated his quote and what it included and he confirmed it and assured me that there would be no additional costs. When I contacted the office to put in the order, as he had asked me to do, I was informed that the price was double what I had been quoted. When I objected and explained the conversation with their representative, there was not even an acknowledgement that he had made a mistake, much less an apology and certainly no mention of even a token reduction in the new price. I declined in writing to purchase the sink from them and stated my objection to their business practice in this regard. Canlik's response was to tell me that "management" had decided to cancel my contract because of my objection. I did not want to start the whole process of finding a new company, selecting from their products, etc. and was under some time pressure so I swallowed my anger, gritted my teeth and grovelled. I basically begged them not to cancel my contract and said I must have misunderstood (which I know I didn't). They never did take any responsibility at all for the situation but did agree not to cancel the contract. While I would recommend Canlik to anyone considering refacing, I would advise them to be very careful about accepting anything verbal - make sure everything is in writing and very detailed- and be aware that this company does not respond well to criticism.