The true test of any Company is: 1) longevity and 2) commitment to the product and service they provide. Long Life Windows and Doors replaced our single pane windows back in 1997-98. We were pleased with the product and installation. However, shortly afterwards two of the windows began to give us problems. The manufacturer tried to correct the problem on several occasions by installing, alterating or adjusting the windows without much success. Over time, we just lived with the end result. In 2011, we decided to replace the two problematic windows. Since the windows were covered by a lifetime warrenty, I decided to contact Pat at Long Life to discuss our options. Pat was truely taken back by our situation and very receptive to correcting the problem. After a few conversations, we reached mutual agreement on replacement windows. No bickering, no hassling, no deflecting the problem (even though I procrastinated so long). Shortly afterwards, Bernard and his crew arrived to install the "new" windows. It's been over a year since the installation and we are very pleased with the final outcome --- the windows, the installation, the service and more importantly, Long Life's willingness to correct and make things RIGHT, 12-13 years after the fact. To Pat and Long Life, TWO THUMBS UP! Thanks guys!
- Approximate cost of services:
- $600.00