The great: There's no doubt about it: moving is stressful. Thankfully, Rent-a-Son made it easy peasy from the start. By providing a clear, easy-to-follow form, I was able to lay out the big items of my move in order for the movers to come fully equipped enough supplies, as well as get an accurate quote (to the dollar) with no hidden fees. Our point of contact was Hussain who never failed to pick up after the 2nd ring. He was also nice enough to contact me 1 week ahead to confirm our appointment. I am probably most thankful though for his responsiveness on the day of our move when the absolute worst case scenario happened to us (that's a separate story). The movers arrived on time and got to work immediately. Extenuating circumstances aside, the move itself went smoothly.
The not-so-great: At the end of the day, I was asked to sign off on a list of moving supplies that were used. During the move, my husband rejected my initial thought of needing 2 of the 3 TV boxes I had requested and instead asked that they be bubble-wrapped, blanketed, and taped. Upon my signing off, the mover crossed off the 2 boxes on the list. Unfortunately, my final bill came itemizing all 3 boxes at $25 each. After trying to explain what happened to the accounting clerk, I was told that the boxes were in fact used during the move and that I would be charged for them. This was unacceptable as I was never told this when signing off on the final items list that day, nor was I left to keep the boxes after the move, nor could my fatly-wrapped blanket TVs even fit inside the boxes at that time. After some back and forth, Hussain thankfully stepped in to save the day and helped sort things out as quickly as possible.
Lessons learned: 1) You get what you pay for. There are plenty of companies who may promise to charge less, but Rent-a-Son is worth their penny. They are convenient, responsive and flexible. 2) Keep a copy of your items list and carefully review your final bill. Even after signing off, it is still your word against theirs.
