If I could give 100/10, I would! Best service! Best person!
We got a new boiler 2 years ago from another company that cost us a bazillion dollars! Part of the package is that the other company is supposed to service the boiler if we have any issues. For 2 years, our house has not been able to heat up past 16 degrees in the winter. We had several service providers come from the other company to take a look, and all said there were no issues. We ended up attributing it to having faulty windows, as no one could find anything wrong with the boiler. Fast forward to this summer, we met Loren when he was recommended to us to install a new air conditioner (which he did for half the price we were quoted by several other companies). We so enjoyed his professionalism, reliability, speed, and friendliness, that we were sad when the AC was installed because it meant he wasn't coming over again! ;) THEN we called the other company who installed our boiler again this year to take a look at it. They told us that it was not a boiler issue, but something wrong with our handler. I called Loren after having had such a great experience with him in the summer. He took a look at the handler and said that wasn't the issue, and then spent 4 hours at our place looking at the boiler trying to figure out what was wrong with it. He stayed past 7pm because he didn't want us to be cold! He went through the entire handbook, and finally was able to figure out that the other company had configured the "dip switches" upside town (copying the handbook configuration bottom to top instead of top to bottom). This was *not* what we had called him over to do, but he cared so much about figuring out what was wrong because he values his clients so much. I was so blown away by his kindness and professionalism, and the reasonable price of his services at all times. Hire this man! (And his team at the office is lovely to work with. Angela - thank you, you're great!!!)
- Approximate cost of services:
- $400.00
- Company Response
Thanks for the review Rose! Your team at Tropic Air is always here to help and are so glad we could rectify the issue for you! Stay safe!