One must wonder how a contractor can get a perfect 10-rating every single time. Old-fashioned service and respect. It's that simple.
We found Boris (a.k.a. Cozy World) on this website. He did an inspection of our old furnace and AC on Wednesday evening. He was very thorough and took copious notes. Not once did he try and 'sell' us. After his inspection he sat down, wrote up a detailed quotation. Having received a previous quote from a well known brand through a big-box retailer and based upon the price differential we were ready to sign. No signature needed - a handshake was all that was needed.
Boris called back the next morning to see if it would be OK to install Saturday (two days later). His three men arrived promptly at 9:00am and left with everything working at 7:00pm. Nothing was too much trouble (or extra). For appearance sake we asked them to core the exhaust pipes through the poured concrete foundation (a good hour of heavy drilling) - no problem!
We have a 1,500 sq. ft. side-split. Compared to the alternate quote, Cozy World was $3,177 less after all rebates and discounts. PLUS our Goodman furnace and AC (same features, size and performance) comes with a manufacturer's ten-year parts AND LABOUR warranty. The alternate system only came ten-year parts and one year on the labour.
Another TEN to notch in your belt Boris! A big thank you to you and your crew. David and Wendy
