Ray in York

I had called some other places first like Direct Energy and Sears. And really all they did was ask me the size of the home and how many vents. And just quoted me a price. That's it. Then I checked HomeStars and found The Duct Cleaning Specialists. When I spoke to Paul at The Duct Cleaning Specialists and gave him the standard info - square footage and number of vents, and I had explained that I had done some renos in the house and was read to paint. Paul was great at explaining the different services and how they differ and from his experience he told me exactly what I needed, and said if I needed a different service based on what they saw on site they could change it, and we booked the appt. It was so easy. Steve was right on time and was extremely respectful of our home, he took off his boots without even asking me, he got rid of some dirty pre-filters I'd forgotten about outside of our home, and he even turned off lights that weren't needed (What service does that? It was above and beyond). He took the time to explain the service and what how the tools work, and even gave me tips on how to keep our ducts and our humidifier filter cleaner and prevent mold. Our 6yr old son has a lot of allergies and his attention to detail was greatly appreciated. He was extremely thorough when he did the work. The finished work was very clean. And in the end they spray this natural product in the ducts to clean them and it smelled really nice. My son even liked it. It's great that they are using less chemicals for cleaning. I will definitely call them again next time I need to get our ducts cleaned. They are terrific. But do your homework so you know the difference.