jermainewunderly

I was reluctant to write such a bad review. It took one and a half hours to get a written quote that should be possible over the phone. Quote was using a chart for the service. The person answering my call told me the travel call could be applied against the work done- which apparently is incorrect. The guy had to make four unnecessary trips out to his truck: to get his shoe covers, to look for his reading glasses which he didn’t find and I had to lend him mine, to get his invoice and lastly to get his visa machine although I had asked him before if he could take visa. The cost structure was also ridiculous. In order to redo my flooring in the bathrooms and mud room I need to have the plumbing fixtures removed and then replaced after the flooring is done. I can expect that there would be an extra service call for coming back but $700 cost to replace a toilet is a bit much.