Bruce Mowat in Hamilton

my 82 year old mother called the Hamilton location out of the phone book. she told them that her toilet was continuously running but it was not an emergency cause it wasn't overflowing. they said it would be $129 to come out plus parts as it was a weekend. they showed up 5 hours late, replaced a $14 toilet kit in less than an hour, told her they saved her over $200, and billed her $707.83. when i called them they said that they were told it was an emergency and that was a $450 charge on its own. when I said that she was told $129 for the service call they said that this was not true and refused to discuss the matter further.