Nelia

Its been 3 years since my backyard patio and front yard walkway was done (April 2019). I've been reaching out to Ryan the last few years (each season). After the first year stones started moving, dropping and sealant cracking. So far this company doesn't honour the warranty offered at time of booking and based on reviews from others the last few years since, it's clear I'm not alone. In the last few years it is very difficult to get someone else to come do the repairs to an existing Patio, for them its too small a job and most companies who have tried to squeeze me in the last few years have simply run out of time in the season because they are busy and this is not a priority for them. I've not reached out to Ryan this season (tired of the lack of response from previous) wondering if anyone has had success yet? For new potential clients, here is what my hardscape looks like after 3 full seasons. I've not touched the original work, so for new customers don't waste your time and money. Find a referral from someone you know, check the work in person years later. Ask about warranty and have them prove they honour it!

My project was prompted due to a leaky faucet caused damage to existing laminate countertop and sink cabinet and I needed to get this completed in a short timeline . Shawn and his team were very quick to respond and very professional and accommodating and the price was fair included sink, faucet and removal /disposal.

I own a townhouse with access to the backyard via a narrow garage hallway. Many companies I reached out to last year would not even quote this job due to the access. But Ryan and his team were up for the challenge. I was pleased with their initial work last year, Ryan was supposed to come back this year to work on the rest of the yard and fix all the issues I now have only one year later. Stones are dropping and dipping downward at the edges, there are many cracks throughout in the sealing and the backyard steps are uneven and moving. My elderly mother nearly fell two weeks ago and I can’t put up a railing because they are not glued down or even. I can’t screw down my gazebo purchased this year because the edges are dropping. I at a complete standstill waiting to enjoy my backyard with family this year during this pandemic where our private outdoor space is so important. I booked Ryan based on the Homestars reviews at the time of my service request, this year I noticed I’m not the only one experiencing these same issues. It’s disappointing, I thought Homestars was good route but I’m going to stick to word of mouth with friends and family. Add me to the list of clients dissatisfied with their job last year and patiently waiting for a response and action to fix the problems.

Michael, was very professional from the initial phone call to onsite inspection. He was very informative, thorough and did not rush the job considering it was the long weekend (Canada Day holiday). A pleasure to deal with throughout the entire process.