Paula in Toronto

Had a repairman come to look at my 6 year old washer. They changed the time so I had my mother go over to take the repair. Technician called me and talked about $350 charge. I asked him if it was worth it given the age of my washer. He said definitely ! Next thing I know my husband was calling saying he saw the quote for $935! A new washer is $799.00. We called them within 2 hrs to cancel with the intent of paying the $80 service charge. They indicated I would have to pay the $305 labor charges. NOW....no labour had been performed, they did not have the parts so he had only done the service charge. This company is so dishonest, unprofessional and obviously out there to rip clients off. Why would I pay more for a repair for an older machine then a brand new machine. This is customer service and specialist in their field. Bet they would not do it. Customer service was useless and would not budge. I dont usually write these but I am going to spread the word about this company. I get things cost money but when I feel like I am being taken advantage of I am going to write reviews. Might even go to CTV to get their consumer reporting to check them out. I am sure by the other reviews that there are many others out. I am willing to pay the service change but why labour. I feel like they took advantage of getting my mother to sign off when he had said $350 to me. DO NOT GO NEAR THIS Company