Millennium Flooring Surfaces

Our experience with Millennium was horrible. The owner Sal talks the talk about his number of years in the business and his experience, but when it came down to walking the walk - he fell on his face. We were constantly lied to about the timing. He told us the stairs would be ready within 4 - 6 weeks, it ended up taking over 2 1/2 months for him to finally start the work. We were told that the job would take 2 days. When it ended up being almost 4 days he kept telling us how big a job it was. Maybe if he worked more than 5 hour days, it would have taken 2 days. And if there is a speck of snow - he hightails out of the house and hits the road. The quality of his work was disappointing. The railing pickets he reinstalled were not properly spaced from each other. There were also not set in straight and don't properly attaching to the banister. He was supposed to prep the risers for painting and did such a lousy job, they had to be resanded by our painter. The edges were rough and the staple holes from where the carpets were previously tacked into the risers had not been filled. The staining job could have been more neatly done by a 3 year old child. I had to repaint all of the molding around the stairs, the pickets and some of the walls because there was stain all over them. When you look at the stairs themselves, there is a gap between the risers and the stair. Shouldn't the two pieces meet?