Omni Basement Systems

Work was well done and completed in one day. The áreas were cleaned and all was good

Omni did a great job fixing our wet basement. They are professional and take pride in their work.

After noticing water pooling in my basement, I realized that I was going to need a professional to assess the damage. Omni was the third quote I received and the company I felt the most comfortable with choosing to do the work. Their professionalism, expertise, quality of materials, and amazing workmanship gave me peace of mind and you cannot put a price tag on that.

The original Robles was never solved and some staff would recommend one course of action and then the next staff members from tHe same company would call tHat idea stupid. No consistency, or end result. We ended up calling someone else to fix the problem so we didn't have to deal with their unprofessional staff and owner anymore.

They do a great and slick sales job, but they are overpriced and their work is sub-par. They installed very expensive support jacks in my basement. Big selling feature is that they are adjustable. But they welded them closed.... Tried to sell me an expensive de-humidifier with alls sorts of videos and pictures. Took me weeks to cancel that part of the order once we thought about it and realized we were being hosed. Don't use this company!

TERRIBLE experience with this company. They caused damage to my property multiple times. They gave me the wrong information multiple times. The owner wanted to come see the damage to my property, but showed up 40 mins LATE and offered me $300 to take down my reviews. He would not leave when I asked him to multiple times. I finally had to demand he leave. It was an extremely FRUSTRATING and SCARY experience. The issues were never addressed! Save yourself the time, energy, and money and DO NOT USE THIS COMPANY.

I had an issue with my dehumidifier not working properly. This issue has now been addressed as Omni has replaced it even though it was outside of the warranty of the product.

We have now discovered a separate issue that has arisen from spray foam insulation interfering with the function of their water proofing system. The owner Pete personally came to my house to diagnose the problem which was greatly appreciated and informative. He has now gone above and beyond and is helping us work with the insulation company to rectify the problem.

If we are able to get this issue resolved I would give this company a 10+ not only for their product but in large part for their customer service.

I bought an 1800.00 dehumidifier that only lasted 2 years , I was talked into installing this product in January when omni was doing other work in the basement , I told them its only humid in the summer , they assured me it was such a good product but 2 month past warranty , its junk , not just a repair bill but total junk. Customer service says they cant do anything.
Please never use this company ,they dont care about the customer

After moving into our house 6 months ago, we realized we had a major water issue in the basement and noticed flooding around 5pm. Omni had done a partial waterproofing of the basement (as the previous owner of the house decline the recommended full waterproofing). The flood was caused by an issue with a sub-par sump pump, but Pete personally took care of us and had a team member out at our house in a few hours to try and figure out the issue. Phil was great and we were able to diagnose the problem (frozen pipes), a sub-par sump pump and dead backup system. Pete personally came out the next day to replace everything and did a custom job on our outdoor pipes to ensure they didn't freeze. The whole experience was great and reassuring. We're hoping to have them finish the waterproofing in our basement and I feel confident once they're done with it, there won't be a drop of water down there!
Can't express how impressed I am with the level of service for an issue that really wasn't theirs (sump pump failure). They took the time to explain what they were doing along the whole way and answered all the questions I had (no matter how stupid they may have seemed). While a bit pricey, you can't beat the piece of mind this company gives you. I'm confident that if ANY issues arise in the future, they'll be there to help out!