I bought an 1800.00 dehumidifier that only lasted 2 years , I was talked into installing this product in January when omni was doing other work in the basement , I told them its only humid in the summer , they assured me it was such a good product but 2 month past warranty , its junk , not just a repair bill but total junk. Customer service says they cant do anything. Please never use this company ,they dont care about the customer
- Approximate cost of services:
- $1,800.00
- Company Response
Hi Derek,
We're sorry to hear about the problem you've had with your dehumidifier. As you are aware, the warranty for the product that you had purchased from us expired in March 2016, and was confirmed with our head office. We were happy to return to your home to pick up the unit and have our service technician diagnose the issue at no charge to you. Unfortunately, the fan was no longer operating and it appeared that it may have a leak, which we don't have the capability to repair.
Our production supervisor referred you to a 3rd party service to make the repairs to the unit, and you asked for us to return the unit back to you which you received back on the morning of June 29, 2016. However, we will be more than happy to extend to you a preferred customer discount should decide to purchase a second unit.