They showed up with a truck 1/2 the size of what was needed and therefore had to make two trips. They wasted all kinds of time - in fact the first thing one of the guys did was to ask for a beer - at 9:00 in the morning. We finally got the first load onto the truck at 12:30, started off for the new house and the truck caught fire. I insisted they have the truck towed to the new house instead of offloading the contents to another truck, as they suggested. We got to the new house at 2:00.
To make a long story short, it took ELEVEN hours to move a 2-bedroom house. There was a $250.00 surcharge which was not mentioned previously, plus a $75.00 charge for the use of the piano dolly. They held us up for ransom with the bill by keeping the piano on the truck until I agreed to sign the bill. $1250 for a move that should have been half that much.
They charged us for the time lost due to the truck fire!
- Approximate cost of services:
- $1,250.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?