In an era of big-box retailers and impersonal service, it is nice to deal with a local merchant who will stand behind his products. We bought a kitchen-full of appliances from Russ Penney, and he personally helped us pick the right appliances for us. The prices were similar to the big, impersonal stores, and I know that if I ever have a problem, Russ will be there to help me.
Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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