Sears Canada (Square One)

WORST! Set to deliver on a Saturday, purchased online, selected 7am-1pm delivery. Called Friday night, "Just confirming"--yes, was told there are 23 deliveries, you're the 21st between 7pm and 9pm, "You'll get a call 1 hr before delivery." Alright--not our time, but OK. Waited all day, called at 8:30pm--"You're on truck 106" asked to speak w/ manager, he tells us the order has been cancelled due to "fraud". I used my US credit card to pay for it and had it shipped to Toronto--not unusual, I'd think and their online form accepted it. Mind you, the order was allegedly cancelled 2 days before it was charged (fully, gone-through, A-OK charged) to my VISA. No email, call or any confirmation of cancellation. When we just received the refund just today? They refunded purchase price & tax, but not the delivery charge. ::sigh:: More battles--and the customer service reps were very rude, "Are you through speaking yet?" One said to me as I tried to calmly lay out what had happened to date so he could help me. STAY AWAY!