Hi all,
I'm in the process of trying to get my washer repaired by a Sears technician, and quite frankly I am shocked by the service. His initial visit was a few weeks ago, he told me he needed a replacement part that would take 5-6 business days to arrive. He then calls me back two days later: can you give me your washer model and serial number? At $190 an hour, I would expect he would have taken those down! Or at least call promptly, not two days later.
Since then, everytime I call him to get a status update, I have to give him a 5 minute description for him to remember who I am (my name is x, I live at y address, washer needed a replacement part, remember? we spoke on x and y occasion, missing part that you ordered...). Then he tells me to call Sears directly. Then he remembers who I am, and says he can't know when the part will arrive. Meanwhile, my girlfriend and I realize that a washer is a very essential appliance!!!
Where do they get these people? How low will the Sears brand value fall before someone grasps the severity of the situation? It's so ironic that on one end they spend millions on marketing to drive traffic in their stores, and on the other they turn away customers forever, and those customers tell everyone they know and post on messageboards like this one to warn others. Wake up Sears, before it's too late.
- Approximate cost of services:
- $500.00