Premiere Van Lines

Moving & Storage
Mississauga ON L4Z 3E1
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Moving & Storage
Premiere Van Lines
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74%

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Reviews by rating (past 12 months)

Reviews for Premiere Van Lines

Average customer rating:
7.4 10 (63 reviews)

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Private User
Private User
Private User reviews , ON
10/10

home moving to different city

my move was handled easily and without incident. I found our contact, Sarah, to be great and customer oriented. They packaged all my artwork, tv's, and mirrors and not a single piece was broken or damaged.
I did pay for extra insurance on my expensive pieces of furniture and some artwork. I also paid for my artwork, etc to be cartonned. All in all a good experience.

Approximate cost of services:
$750,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Horrible and Unprofessional!

Worst Customer Service experience I've ever had. They REALLY don't care. Family owned ( I discovered after), so you can't go 'above' anyone...they just don't care. Damages and inexperienced movers.
Bed dismantle & set up service - left bed pieces in my drawers! Had to take apart and put back myself.
Emails ignored AFTER they take your money.

Approximate cost of services:
$2,900.00
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Happycustomer
Happycustomer
0 reviews Mississauga, ON
10/10

Amazing movers and company

Amazing movers very friendly and knowledgeable. Had all tools and wraps for my items. They worked fast and were on time.
None of my items were scratched or damaged.
This is one of the best moving services I've ever used and will use them again in the future.
Thanks to Josh, Alaina and that guy with the huge beard Chris. They are all stars in packing and moving!

Approximate cost of services:
$2,000.00
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PVL Complaints in Georgetown
PVL Complaints in Georgetown
1 review Halton Hills, ON
0/10

Never Again

Horrible experience; damage to property and company not willing to cover damage; Overcharged and company not willing to reimburse; Misleading information from start to finish. DO NOT USE THIS COMPANY. If you’ve experienced the same with this company see all the info available on my google drive - reach out to me and I will provide you with access so we can ensure this company does not do this to others.

Approximate cost of services:
$1,800.00
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Toronto Realtor in Toronto
Toronto Realtor in Toronto
1 review Toronto, ON
10/10

Professional and helpful

As a professional realtor, I'm frequently asked for a mover recommendation. Over the past several years, I have recommended Premiere Van Lines. They have consistently been professional and courteous to my clients, as well as the clients of other realtors at my brokerage.
And if a client needs additional help or something rectified, I have found Premiere Van Lines will take responsibility and ensure the client is satisfied.

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for your kind words! Working together to ensure a satisfactory experience for our clients is so important and I look forward to continuing this partnership for years to come!

tarynlogue
tarynlogue
1 review Toronto, ON
10/10

Moving services

The service we received was courteous, friendly and hassle free!

Overall I would say the experience was excellent

Approximate cost of services:
$1,500.00
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Company Response

Hey Taryn,

Thank you for using Premiere for your move, you were a great person to work with! Looking forward to working with you again on the next portion of your relocation!

Sonya
Sonya
1 review Toronto, ON
9/10

Moving

Crews loaded and unloaded our boxes and furniture. We’ve used them 3x already. And highly recommend using a mover. Worth every penny!

Approximate cost of services:
$3,800.00
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Company Response

Hey Sonya,
Your repeat business over the years is so important to our company and we thank you for using Premiere Van Lines time and time again!

We wish you all the best in your new home!

kathy0663
kathy0663
1 review Ottawa, ON
10/10

Moving

They went over and beyond. Our truck had broke down and they automatically offered to put us up in a hotel for the night and let us pick the hotel of our choice. The movers were fantastic nothing was damaged.

Approximate cost of services:
$3,500.00
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Company Response

Hey Kathy,
Thank you for taking the time to complete a HomeStars review for us, your post is very much appreciated! It was great working with you and I am happy you were satisfied with the solution regarding the truck troubles.

Ed B.
Ed B.
1 review Mississauga, ON
10/10

Furniture Packing, Moving and Storage

This is the 3rd time we have used Premiere Moving to move our possessions since 2010. On every occasion, from initial meeting, getting a quote, exchanging emails, and the move itself, Premiere has been professional, courteous, and treated us as valued customers.

On the day of the move(s), the crews showed up on time and worked quickly and efficiently to move our personal possessions. From my observation, they took really good care of our possessions, carefully wrapping all the furniture in protective cloths before carrying them out to the door. For our 3rd move, we went with the full pack option. The person they sent to do this, worked quickly through our home, so we had to do nothing. Again, from my observation, she took great care in making sure our possessions were appropriately protected.

Finally, I would like to say that there is always a chance in a move that some things can go wrong. This was also true with our most recent move. The most important aspect of this review, is that when there was a problem, Premiere took ownership of the problem, and resolved it in our favour. This let me know that customer service and customer satisfaction are important to Premiere.

Based on this, I would not hesitate to use them again.

Approximate cost of services:
$2,500.00
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Company Response

Hey Ed,
Thank you for your review and especially your understanding that it's not a perfect world and sometimes things can go wrong! It's all about how you handle the situation. Your repeat business is very much appreciated, you have been a great person to work with!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premiere Van Lines

Premiere Van Lines Toronto (GTA) is your choice for moving within, to or from Toronto West. Serving the Greater Toronto Area (GTA) our team of professional and dedicated relocation specialists brings a combined history of over 165 years of expertise to our clients and a passion for customer service. We ...
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