Reliance Home Comfort

we are long-time customers of Reliance. So when our furnace stopped working after having the ducts cleaned this Saturday, that is who we called to come fix the furnace. My husband made the call Saturday evening and we were given the next available time of Monday between 1-5pm. A member of household stayed home to let the technician in - but no one showed up. Around 5:30pm when my husband called to inquire and get the next time slot this evening, he was told we would have to wait until tomorrow afternoon. He requested to speak with a manager (after being on the phone with the scheduler for several minutes), but when he finally was able to speak to the manager to escalate our request, he was told that the office closes at 6pm. I am extremely disappointed with the lack of responsiveness and poor customer service of Reliance Home Comfort. This is not a regular furnace cleaning - we have no heat and we have young children. If the company offers to repair the furnace for free (or at reduced cost), I will update my review. Otherwise i would be wary of using them for emergency repair - they are not reliable. Update: the company technician did come on the second appointment day and did not charge for repairs, so I have adjusted my rating. I still would not recommend, i do not think it is professional to not show up for scheduled appointments. But I am grateful that the company did not charge for the service and we once again have a warm house!