Furnace and Air Conditioner Installation
July 2017 - Sales rep was good and helpful. Went with Reliance as they were a large and reputable firm (and certainly not even close to the cheapest). Installers were sloppy, left debris and some of their supplies behind. Although my home needs some work, where I had done the work, they left gouges and holes in the drywall when removing the furnace. They vented the furnace over the basement window which has rendered it unusable as the venting would direct the exhaust from the furnace back into the basement if the window is opened even slightly. They were called back once to remove a humidifier that was no longer being used but was part of the original furnace and again left a tool behind. The cuts made in the walls and ceiling structure to vent the furnace and are large, sloppy and an eyesore. I will have to have a contractor in to repair and fix the damage done. I would definitely not recommend Reliance to anyone.
- Approximate cost of services:
- $7,800.00
- Company Response
Hello,
I am so sorry to hear about this experience regarding your install. We have expectations for the level of service that you should be getting and this is not our standard. Please email me directly and I would be happy to follow up on this for you. My email address is pkirby@reliancecomfort.com
Thank you,
Penny