Reliance Home Comfort

Reliance customer service is disastrous and awful. For last 2 month they made me to open my drywall, false claim about asbestos insulation and made me pay for unnecessary tests, made me to stayed home and not get paid and no water heater is installed yet. Simply if you care for your comfort, just DO NOT go with Reliance.

I contacted them to rent a water heater. They inspected my home twice, estimated a day for the job, scheduled installation and told me I need to remove few drywalls so they can replace few pipes as well. At that day I stayed home, did not get paid and I removed drywalls but they did not show up till 3pm and told me it is too late to start the job. They took a piece of my insulation and told it might be asbestos (which is ridiculous due to my home age). Few days later I was told it was asbestos and they will not do the job till I remove the insulation. I was very upset and worried about my family health so I tested it myself and the report shows it is not asbestos. I contacted them 3 times (their PM and their customer resolution) to install the water heater based on our contract and reimburse all the costs the caused. Reliance did not get back to me. They have done nothing. After 2 month for a simple job which supposed to be their expertise, they could not manage to install a water heater. Reliance mismanagement caused just headaches and waste of money.