Reliance Home Comfort

I try to edit this review for the third time. First I made the mistake of naming the third party who did the install. 3rd party or not they were sent by Reliance.

Then I tried to do it in pictures but the pictures I uploaded I believe were just too big and when they converted to a smaller size you could not read what I said. So I have redone the pictures.

The question you need to ask yourself is would you want this install in your home? Furnace room/laundry room or not it still has to be done properly.

The whole process was a a case of very bad communications. The 'COMPANY REP” which is what he calls himself (no need to serve a customer) did a very poor job on this. If I had any idea what the final result was going to look like I would have never proceeded with this. I or my neighbors do not much like the 8 inch monstrosity now sticking out of my home.

Only after the fact the “COMPANY REP” told me he could of shown me a picture of the result from a picture he had on the his phone. Only after the fact I was told there was another option on the tankless water heating system that would have avoided that monstrosity. I believe it would have also avoided a 12 inch hole blown in my foundation.

This 3rd party seemed to have no clue they were in someones home and they should have treated it like their own. The home owner (me) was not kept in the loop during the installation. Everything seemed to be “cut the corners”.

After a fantastic window installation, a person who knew that the quality of his work was as important as the quality of the product he was installing. After being here close to 18 hours there was nothing left behind for me to pick up after him. I was kept in the loop through the whole process. That my fellow home owners is the way to get a job done. Do it right the first time every time!

Reliance reputation has been badly damaged on this. The 3rd party should be ashamed!