Reliance Home Comfort

I called for service Tuesday evening when I realized I had no hot water. Service Desk was polite, thorough and prompt with my issue. An appt was set for Wednesday evening at my request due to my schedule. Tech arrived on time and after considerable effort was unable to fix, explaining the issue was the gas pressure. Called Enbridge who came out that night and found no leaks and stated a reading of 6.6 at regulator was sufficient. Called Reliance Service Desk again and was greeted with the same prompt service and an appt was made for Thursday AM. Tech arrived and explained the tank was rusty and seemed to be leaking at the top and required replacement. Next appt set for Friday AM for tank replacement. Technical Advisor Philip Sirek arrived on time and within a few minutes had the existing tank up and running. Issue was dampness in the bottom of the tank. The tank is in a cellar not a basement and is exposed to damp conditions. Gas pressure was fine and wiring was not damaged. Philip showed me everything he did to get the tank up and running. His professionalism and knowledge restored my confidence in Reliance Technical Advisors. I asked him about the possibility of tankless in my cellar and he provided a clear explanation and recommendation of how it could be done if and when I decide to move to that option. He also placed screens on the intake and exhaust of my high efficiency furnace when he noticed they were not installed. This gentleman went above and beyond. Philip definitely is a trusted advisor and exemplifies the customer focus of Reliance Home Comfort.