Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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HomeStars  >  Heating & Air Conditioning in Burlington  >  Reliance Home Comfort  >  Installing a new Furnace and Air Conditioner
Mehrab from Oakville
Mehrab from Oakville
2 reviews Oakville, ON
0/10

Installing a new Furnace and Air Conditioner

I installed a brand new carrier Furnace and Air Conditioner (top of the line based on the Sale Rep claim). We had old furnace and in fact we did not have problem with it expect high bills. Anyways, one day after installing the new equipment, our basement got flooded since Reliance did not properly install the drainage. I called and they came and fix it although they were hesitant. I told them the way I wanted it to be drained with NEW piping, not old existing piping. Then I was promised to get a rebate of $650, but they processed $250 for me. I have been struggling with them now for 3 months, and no hope, they do not fix it for me, which is my right. Now it is 3 straight days we do not have heat, I called on Friday early morning, and they were supposed to come on Friday between 10 t0 2 pm, no one showed up and no one called. I called yesterday, again no hope. I called today, I have been waiting and waiting and waiting and freezing and freezing, with NO HOPE..... I do NOT recommend Reliance at all, they are NOT Reliable and I am NOT comfortable at all. Hopefully, someone down the road can help me.......

Approximate cost of services:
$10,000.00
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Company Response

I'm sorry to hear this Mehrab and I would like to learn more in order to assist. Please contact me at rmassingham@reliancecomfort.com with details and I will have our Customer Solutions Team follow up. Thanks. ~ Rich