Reliance Home Comfort

I had the run around from Reliance on May 23, 2014 where a techncian was scheduled to arrive between 7-11am. I called customer service seveal times after 12pm only to keep waiting for the technician!! At 2pm, I recieved a call from Naresh (Paul) apologizing for being late on behalf of the company and that he would be at my place in 1 hour. It was 3:30pm and still no one showed up. I then called Naresh back and asked what happened? Naresh apologizing again, told me that he was removed to service someone else and that he was cancelled for my Service and that another Technician Frank was suppose to take his place?!!! Naresh had no idea why that was done... it was 4:30 pm and NO Frank from Reliance ever showed up and no call ????!!!!!! Very Fustrated I was as I wasted a whole day waiting for NOBODY from RELIANCE. I called customer service and out of courtesy (unlike Reliance), told them not to send technician and rescheduled the appt. for May 26, 2014 between 7-11am again.
This time a total different experience happened!! Got a call from Naresh (Paul) at about 7:45am telling me he was on his way to be at my place in about 10-15min... He showed up at 8am in a very friendly and polite manner. He was asking all the right questions about the service he was attending too and solved my problem!!!! I was soooo Grateful for his work !!
Naresh (Paul), I THANK YOU VERY MUCH for your incredible and professional service.!!!!!!!! In Future, If i need service again (hopefully not) I would like to request you as the Technician of choice...