Reliance Home Comfort

I wanted to provide you with some feedback about my latest experience with the purchase of a Carrier furnace.

My experience with Reliance started a couple of years ago when I started renting a Hot Water tank from them. I was initially hesitant since my contract was with Direct Energy but when the installers arrived and laid out all the work they were going to perform and they listened to my concerns and explained everything to me, I was more comfortable and kept Reliance in mind for future purchases.

This year I was planning to replace my furnace/AC combination in the spring of 2014 but my Lennox furnace became un-repairable and inoperable Monday evening March 3rd on a very cold night. This left me with no choice but to expedite the process and start researching on-line the various options I had.

I contacted a few companies that night but only Reliance got back to me that same night, and the sales representative called me that same night to confirm the appointment for the following day. He came by and explained the options and we came to an agreement by around 5:30 PM. The following day the crew arrived to install.

Once again, the 2 technicians were very helpful, explained all the work they will be doing, and proceeded to install. Furnace went out Monday 5PM, I had heat in the house by Wednesday 7PM.

It is nice to be treated like a customer not like another numbered client on an invoice.

The sales representative called again the following day to follow-up and make sure I was happy with my furnace and I was.

I highly recommend reliance for your house equipment needs and I would buy from them again.

They got 5 stars from me for the quick service and care they gave to me and my family.