Reliance Home Comfort

Derek Phung (ID#2393) was dispatched to help service my air conditioner. Trying to schedule an appointment in the middle of a heatwave in my neighbourhood proved to be disastrous, but Will C in dispatch hooked me up with Derek who showed up on time, even though it was out of his service area. He was professional and apologized for the inconvenience, and then proceeded to do a thorough review of the air conditioning unit and the air flows throughout the house. While most items were covered under reliance service plan, the air conditioner itself had a lot of damage to the cooling grid (that's what i paid for). Derek spent a couple of hours cleaning the A/C unit and bending the grid items back into shape... A+ service