Reliance Home Comfort

At 10:00 am on Nov 8th I called for service to our broken furnace. I was told a technician would be there on Nov 9th between 7:00am - 11:00 am. I called at 11:20am when no one showed up. I was then told the times had changed to 1:00 pm - 4:00 pm. Home reliance has no respect for anyone elses time. The customer service gave me a bunch of excuses about weather, which it was 58 degrees that day, then they said they were over booked. That is not the customers problem. If you are selling monthly service contracts that you cannot service then you are robbing us customers. If you are over booked then hire more technicians. But to give such outlandish wait times is outrageous. To have your customer service be so 'fake' and 'condesending' is just poor service. How is it the customers' problem that you are overbooked? how is it a customers problem that you cannot service the contracts you sell? If you have poor management then take care of it don't tell us custmers your tales of
woe. The only good thing that came out of this experience was the technician, Paul Chattarpaul. He was kind, courteous and very knowledgeable. He took my frustrations into consideration and lucky for me even had the part in his truck to fix our furnace. This has been a lousy experience dealing with your company. Mr Chattarpaul was the only good thing to come out of it. Very professional. Perhaps you can learn something from him.
Regards,
Debbie Munro