Reliance Home Comfort

so we wanted Reliance to come move our Hot water heater...to make more room to renovate downstairs bathroom...they said they'd come look on a Wednesday between so and so and so and so...called to rebooked on Thursday between so and so and so and so...tech shows up and says he'll have to come back Saturday between so and so and so and so to do the 3 hr job...recommended a new better upgrade that will have to be vented outside the house instead of through the existing chimney...Saturday comes and they again have to reschedule for Monday(wife's very mad at this point because she's had to be home for the non visits)...Monday comes, different tech and he botches the job...drills a figure eight in the wall, missed on his first drilling I guess, promises to go and return from the shop with foam filler and a cover that will entirely cover the figure eight mistake...wife notices a light in daughters bedroom, tech drilled through the floor joists from basement into my daughters room, wrecking floor trim and laminate flooring...oh and the tech NEVER CAME BACK...we phoned three four times, and eleven days later their local manager calls back and leaves a message(on a Friday) that he is AWARE of the damage...and the tech has still not returned from the shop...fifteen days and counting...not happy...