The most dramatic period of our relationship with RHC occurred just over a year ago when we had been switched to a higher charge than had been specified in the fixed contract we had signed. It took a phone call to clear things up, but RHC agreed to lower our rate after some negotiating. We do not normally like to do business with companies that use sneaky tactics like this, but price-wise Reliance is still the better deal over our previous company. You get the level of service that you pay for!
- Approximate cost of services:
- $0.00
- Company Response
Thanks for taking the time to share your thoughts Jennifer, we appreciate your business. I apologize for the miscommuniction regarding your rate. As part of our policy, we do inform customers of rate changes through bill messages and inserts so I'm not entirely sure what happened in your case. RM