Reliance Home Comfort

Very low standards. I have been renting a water tank, furnace and AC for almost 11 years. In July 2024, I asked to upgrade and fix equipment. They just tried to convince me to make a fake claim to insurance stating that it was affected by flooding. However, there was no flooding in my furnace room. I have a washer and dryer in the same space. When I asked another expert for an opinion, they changed their report. Previously, they claimed AC, water tank and furnace were affected by flooding. Later they reported that only the furnace was affected by flooding. I mentioned that it also not true the old equipment had problems before. Even their expert confirmed that the furnace had problems with the cooling pump and there is nothing to do with flooding. Being short, I requested to remove all equipment, and I mentioned that I would not make a fake statement to insurance. It is against my values. I did not agree to buy it either. Now, they have sent me a bill of $2497, and they insisted that I still have to make an insurance claim or pay it.. The funny thing is that in 2023 for that equipment, they offered buy-out price is $1900. So, it looks like they tried to make extra money from insurance?.. I do not know. I had friends with similar issues. After all, if you can trust and be confident about your company. Better do homework and check reviews on different sites including BBB.