Reliance Home Comfort

While we were purchasing a new furnace from Reliance, the sales representative informed us that if we purchase a new Carrier furnace from Reliance that we qualify for a $700 rebate from the manufacturer. The sales representative informed us that Reliance would submit the rebate on our behalf and we should expect a cheque in the mail in 3-4 months. We did not receive the cheque and followed up with our sales representative several times. The sales representative stopped responding to us so we had to contact customer service. After months and about a dozen calls, we finally got a response from Reliance almost 1.5 years after our initial purchase. Reliance told us that our old furnace didn't actually qualify for the $700 rebate and the sales representative should not have told us that it would qualify (the sales representative and a Reliance technician had inspected our existing furnace before telling us we qualify). After several more calls and email exchanges, Reliance informed us that they refuse to do anything to rectify this matter.

Very dissatisfied with the overall process and outcome and would not recommend using Reliance for any HVAC products or services.