Reliance Home Comfort

I got a brand new rental hot water tank and a brand new AC unit. Reliance tried to sell me electrical coverage in which I declined. My AC stopped working and when the reliance technician came in he played around with the electric panel and I lost power to the hot water tank. The technician told me that the reason he cant fix my AC unit is because it was installed incorrectly by the reliance technician but that hed order a part and hopefully within a month when it comes in he can come back. When I called after he left that we had no hot water they said its electrical and that I wasnt covered for that. I currently have no hot water or air conditioning in June with 2 young kids, and I have BRAND NEW reliance owned equipment. Please save yourself money and do not give them ANY service.