Reliance Home Comfort

Roped in when we bought the house. I called to let them know we were the new owner and then received a new account bill for $35 for the 3 minute conversation. Was not told this when I called.

The hot water tank was VERY OLD and out of date. Did not work well - only enough hot water for one person to shower. We were offered upgrades (obviously), but wanted to shop around first.

When it came to cancelling, the customer service was very poor, and it felt like the horror stories people tell about trying to cancel the gym. They kept trying to up sell us and convince us that renting was the best option obviously this is true for them because you end up paying over 3x the price of the unit when you rent!

When I called to arrange cancellation I was told I would get a call back, but no one called. When I called to confirm cancellation we were told we would have to pay $125 for the removal or we could drop it off for free. Just an 1 and a half of my time and gas!

Then when I got to the warehouse to drop it off the unit they didnt have my name registered to the unit, despite paying an account set up fee and getting monthly bills! Now I need to call them back again to ensure that they have received confirmation of the unit return and cancelling my account! What a headache! You would think with the rental fee, which they advertise as headache free that all of these other things would have been included! Especially considering we all know they made more than enough money from the lifetime of this unit!! Very dodgey!

Reading other reviews shows that this is common practice for those of us that inherit these machines from previous home owners which really just shows their ethical standards as a company. They only care about customers coming in and everything drops off once you leave and they try to squeeze more money from you.

Stay away and go to someone else!