We purchased a new furnace, air conditioner and split ductless unit + a service contract from Reliance Ottawa 18months ago.
There is currently something wrong with either our thermostat or furnace. The heat comes on and off randomly and the furnace won't turn on when we want it to. We could go 12hours without heat on a -12 day. We booked a service call with Reliance 10 days ago, and our call was supposed to be today between 1:00pm - 5:00pm. We received an appointment confirmation this morning, but no one showed up. Reliance canceled the call for a reason unknown to us.
We called to inquire and your call center said the appointment was canceled and we need to rebook. The earliest appointment Reliance could give us was 15days from now - We went right to the back of the line! Today we didn't have heat all day and we were freezing.
A brand new furnace, with a service contract all purchased from Reliance =25day wait for a service call. I called Enercare and they can send someone later today.
- Approximate cost of services:
- $16.00
- Company Response
I am sorry to hear you had a troubling experience. If you require assistance please email me with your account details at gwillson@reliancecomfort.com - Gemma