Cap staircase - Replace handrail - Instrall new nosing
The work is to cap the stair case and replace the handrail. The price is average of 3 quotes. The installers start work after 10:00 am and was one day late on starting the job. The installer wanted to start prep-work one week ahead of scheduled day. It took 5 explanation, in different way, for the installer to understand that the job site is not ready for him to start.
Installers did not have the basic installation materials for the job. He was asking to use the home owner materials like : 3/8 plywood for the landing subfloor , rags for cleanup and the mud for filling in gap.
The workmanship is below average. One of the picket post is not glue in properly and he said that the latex caulking would hold it. The screw plug were not sanded flat. Finish of the nosing was peeling off.
We were left waiting till the day before to know IF the installer would show up next day.
Most of the deficiencies are fixed but we can still see the nail holes on each steps. The are about 6 nails hole on each step. The holes is now the same color as the stair but the dimple is there still.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Start work on the promised day. Start work early like other trade people or at least start no later than 9:00 am.
- Any advice to offer fellow homeowners facing a similar project?
- Make sure you plan for contractor who show up late. Holding back some payment is a very good incentive for the contractor to fix deficiency quickly.