We bought a new house and wanted to do Quartz countertops in the kitchen. We researched a few companies and based on price and the good home star reviews we chose select granite.
We had a date scheduled for installation, we took the day off from work and no one showed up. We even called that morning to confirm and no one told us the date was changed. Finally, when no one showed up We called them again and were told the date changed to the following day, they forgot to call us to let us know. Fine, these things happen. The next day 2 very nice guys came and installed the countertops. That night we noticed the cooktop cut out was not cut properly, it was not centered to the bottom drawer and off by 5mm. When the guy who came was measuring that part, he got a phone call and was on the phone, so made an error. Select granite told me that they are off by not a lot and it's within variance so they won't change it. They offered to send someone to chisel part of countertop but then the cooktop would not fit right. We paid $4600 and for that money it should be measured bang on. Why the variance? We are not fighting with them because we don't have any more energy with all the new house issues but we will not use this company again for future projects or recommend them. They do a lot of work for builders and are just too big. The only reason I give a 2 is because the people who came out were very nice.
In response to below, our upper cabinets have been fixed and are not the issue. Not sure how you can blame the cabinets when you have not even seem them. I have attached a picture showing the lower mis-alignment. The cooktop cutout variance is 2mm, so making the hole bigger than that would hinder the installation of the appliance and 2mm would still not make up for the full 5mm mis-alignment from the lower cabinet.
- Approximate cost of services:
- $4,600.00
- Company Response
Dear Robyn,
As you well know, your upper cabinets are misaligned with your lower cabinets. Your frustration all stems from this and little to do with Select Granite. We measured and installed the tops accurately with respect to your cabinets. The cooktop is accurately centered to your lower cabinets.
The job was done well so your low score is no reflection on Select's ability to give good customer service, good workmanship and quality countertops.
We listened and responded to your needs. We offered to send you our our service guy to cut (not chisel) a strip allowing the cooktop to be moved a little - but last minute you canceled it.
We are dammed if we do and dammed if we don`t.
The free service is still open to you should you change your mind and you are always welcome here to visit anytime.