M And M Movers

Thanks Nicole! I know we did a large house move for your parents as well. It was a Hot day but after 5.5 hours the guys were glad to take a break. Thanks again Brent

Hi Susan, Thanks for the review! I say this often most people don't take the time to do a review when happy so thanks!

Thanks Cornelia, I was surprised how expensive some of the other quotes were, Thanks again for sharing a typical experience. Brent

Thanks Barb, Most of my happy customers don't take the time to do a review. 3% of people are not happy with the service I provided you, so your feedback is much appreciated. Thanks Brent

Hi Rosie and Dave, my customer satisfaction rate is 97 %. Even when a customer is not happy they received a Guranteed Price and usually no damage. I have not had a damage claim submitted from ANY review on this site or with the Better Business Bureau. Moving is stressful and I understand some people will not be happy. Thanks again! Brent

I don't know why Home-Stars allows anonymous reviews from someone who may or may not have used my company years ago, it's hard to respond. I am glad the Move itself went well, great price and no damages. I give guaranteed pricing if an extra man showed up to speed up the move the hourly rate would be higher to pay the mover his wages, the overall price would be the same!. The start time is 9-9:15 am not 8:00am Today my company has 2 offices, all Customers have my personal cell number and Email address which I get immediately on my phone. We do not have a dispatch number as this review mentions. This was a small move of only $700.00 plus tax it would fit in our smallest truck which obviously is a better price, we don't move propane tank's, paints, flammable items, sometimes we have to tell customers this on moving day. We also take regular cheques if Movers asked for cash it wasn't necessary and I give guaranteed pricing, we also collect the bill now after the Truck is unloaded and take the risk of not getting paid. The Customer is never overcharged. I have an A plus rating with the BBB and was ranked the Top Mover in the G.T.A by Royal Lepage Canada, go to mandmmovingsystems.ca reference section for more details. I always suggest people check the BBB on Movers. My company has been in business since 1988. Sorry about the misunderstanding you have, it's really too bad you didn't contact me to clarify your concerns, Thanks again for the review. Brent Owner M and M Moving Systems 905-965-0212 or broutley1@live.ca or 416-440-4301

Sorry about the $65.00 scratch on your floor, I did give you free replacement value insurance with a $150.00 deductible so I understand the frustration, I also did give you a guaranteed price. Its unfortunate you didn't call me 6 month ago to discuss this. I sent 2 trucks at my expense to speed up the move. Brent

Thanks Patrick! Keep up the running, see you next move. Brent

I am not sure if you realize a 7 means average, it's a flaw in Home-Stars. I realize you are moving to Mexico so you probably won't use my company again this answer affects the score rating. I know you told me you were very happy with the service and no complaints so thanks for the review! I don't ask for a 10 like some companies. The main thing is no damage, on time, good service and low price. Usually I get a 8-10 for this service, some tough critics out there!

Thanks Kelly! I know we saved you money from other movers as well and of course no damage to anything. The guys are pro's and know how to protect stairways without hurting themselves or doing any damage , they have done this Thousands of times, usually they just use non marking shoe's on stair cases, sometimes the customer talks them into using blankets on stairs which actually isn't necessary. I am glad no damage as usual. Thanks again Brent