For 28 years I was a customer of ADT's security system monitoring service. I was paying them $32.99 per month or $396 per year. In 28 years ADT only showed up one day, to install the system. After that you will get no customer service. They have no problem raising the rates every 6 months. If you call and complain they will say "so sorry" and reduce your rate for a few months but not fix anything.
One day I finally decided to email The Monitoring Center because my phone line was $60/Month. ADT wanted to install a complete new system to change to another interface. $1100 and $45/month. TMC offered many different interface options. Internet, Wifi, GSM or both.
TMC showed up when they said they would and installed everything in a little over an hour. A little quick training and he was done. The installer was very flexible in customizing the install after he reviewed the previous system. Cleaned up any mess he made and my wife was very happy.
We now get notifications when the system is armed and disarmed. We can arm the system from our phone if we forget to on the way out. Way better than the ADT system.
The system cost $9.99( base) + $5(GSM) + $2(APP) = $17/month. Right at half what ADT charged for 28 years for nothing close. Happy with the choice so far.
When ADT called because the cat jumped in front of the motion sensor, the phone said "Unknown Caller, unknown number" Who answers a call at work from an Unknown caller. Stupid! It better say "Alarm company"
TMC will also send text saying motion sensor living room.
I kick myself whenever I think of all that wasted money paid to ADT for all those years and I STRONGLY recommend anyone who is using ADT to consider switching to TMC.
- Approximate cost of services:
- $700.00
- Company Response
Wow Rich ... thank you so very much for taking the time to post this detailed review. We appreciate your business and look forward to servicing your security needs moving forward. Welcome on board!!!!