A Speedy Overhead Door Services

Edit: Tim has replied to this review claiming that he has no record of us as a client, so I have attached a photo of the receipt for our deposit. His reply to this review was the first time he's replied to us since July. I've also included text messages exchanges he had with my mother in June where he promises to transfer the money by a guaranteed date and after missing that date, completely ignores her repeated requests for the return of the deposit. Between these texts were a couple of phone calls where he again promises to have her money by a certain date and doesn't follow through. I have filed a complaint with the Better Business Bureau.

Original review: My elderly mother put an $800 deposit down for the installation of a new garage door with this company in March 2021 with a guaranteed installation date of March 2022, and as of today (August 30 2022) the door has yet to be installed and the deposit has not been returned as requested. Tim is completely unreliable. We scheduled multiple appointments with for the installation of the door throughout the Spring of 2022 and he did not show up for any of them. Tim doesn't even have the courtesy to contact you in advance when he misses an appointment. I took time off work to drive from Toronto to my mother's home in Niagrara help oversee a scheduled installation of the garage door and he didn't show up or have the courtesy to let us know he wouldn't be there. Unacceptable. After multiple missed appointments I requested the return of the deposit in June 2022 which he assured me over the phone would be forthcoming within a week. After two weeks I sent a text and called multiple times to follow up on his promise but never heard back from him. His voicemail inbox is always full (I wonder why) so you can never leave him a voicemail. Having read all of the reviews of this company here and seen Tim's replies to them justifying his lack of professionalism I expect a similar response to this review. Whatever his justification, the countless negative reviews describing our exact same experience with him is proof enough to stay away from this company. After finishing this review I'm going to fill out the necessary paperwork to proceed to small claims court to try and get my 80 year old mother's deposit back.