Lock re-keyed and new keys cut
Two days ago John came by and re-keyed our front door lock. I really enjoyed talking to him. He's a very nice person and very skilled with his hands. Everything was fine when he left. We tried every key and everything worked precisely. This morning as I was leaving and locking the door, I thought maybe something wasn't put together properly, as locking it with the key seemed 'different', it seemed as though I now had to turn it further. Also, upon further inspection, the lock/cylinder seemed 'off kilter', and crooked. I called John and we talked about it, and I was frustrated, and I ended up swearing at him and hanging up the phone. I took a closer look at the situation, and realized that I had to just loosen the screws holding the lock and external trim/bezel and re-center it, and now the lock cylinder was square with the trim. And, upon further reflection, I realized that when locking with the key, it really wasn't different than before. I was having a 'senior' moment. I want to take this opportunity to publicly apologize to John for swearing at him and hanging up on him. I would call him but I'm not sure he'd want to talk to me right now. I was having a bad morning. I was a little annoyed when talking to him on the phone with the fact that I could not finish my sentence a couple of times, and I think that set me off a bit. But that's my only quibble. He has possibly the best review scores as a locksmith on Homestars, and has earned every positive review. Thanks again for a fine job, and I'm sorry if I was rude to you on the phone. Dave
- Approximate cost of services:
- $115.00
- Company Response
Appreciate the review Dave. wish we could have left things on a better note.