--Update--
1.5 years later, my key won't go completely into the lock. I was told that because it isn't being sheltered or covered, the weather is to blame. No discount on additional work, no warranty on the lock. Customer service was great when I was willing to pay to get work done, but lacking when I can't afford to shell out $100+ every year for a new lock and locksmith. Maybe all locksmiths work this way and I'm disillusioned, in which case, all locksmiths get 2 out of 10 stars.
--/Update--
My shed had an old lock and something snapped on the inside. The key would turn but not catch the deadbolt. On a beautiful Saturday afternoon, John got to my house in about 30 minutes, opened up the lock, replaced the cylinder and was gone in about the same time it took to get here. Price was good, but more importantly the service was fast and friendly. Aside from now having to do yard work, this was a great experience.
- Approximate cost of services:
- $124.30
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
--UPDATE--
To be completely fair about your update let's take a closer look at your claims.
#1 One and a half years after providing you service you expect that I should warranty a lock that I sold to you that has been on your shed and exposed to the outdoor elements including rain and snow, especially rain that washed out the dry graphite lubrication that the lock manufacturer put into the lock during the manufacturing process.
#2 You complain about your key not able to go into the lock. This issue exists because this lock is not protected from the outdoor elements such as rain which has washed the dry lubricant out of the lock that the manufacturer put in during the manufacturing process.
#3 The lock was not sold to you nor was any mention ever made to you about the lock being a "Water Proof Lock". As a matter of fact I do not know of any lock that is avalable to this market that is "Water Proof". Any lock brand supplied to you and put on your door would have resulted in the exact same outcome. If you allow a lock to be exposed to the elements then this is exactly what happens. The dry graphite gets washed out by the rain and you cannot get your key to enter the lock.
#4 Your anger displayed in your "--Update--" is understandable but your anger at my company and myself is not. You present an impossible situation that absolutely no one can guarantee or warranty. It is completely absurd that you expecting someone to work for next to nothing and replace items that are way beyond warranty that are actually not a warranty issue at all.
#5 To be realistically honest and frank about this entire situation, this is not a warranty issue. This is an abuse issue which no manufacturer will warranty, anywhere. The argument can be made that the blame lies with you that the rain entered the lock and washed out the lubricant the manufacturer put into the lock during the manufacturing process because you did not provide ample cover for the lock.
#6 Did you ever try and lubricate the lock so your key would go into the lock and operate it normally again? Not you! Instead you unfairly come onto this forum with absurd, inaccurate claims and your vindictive attitude and proceed to character assassinate my company and my person.
I feel sorry for anyone that provides any kind of future service for you in any capacity what so ever.
--/Update--
Thank you John for your prompt review. The problem you experienced with your deadbolt lock is very common with the brand of lock that you have. Glad we could get you sorted out so quickly. Sorry about you now having to do the yard work. Thanks so much for your business.