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melanie in Amherst, MA
melanie in Amherst, MA
36 reviews Boston, MA

First Review

10/10

rented a van

I rented this van for a woman I worked for who had environmental illness. Because she got sick from all chemicals, she needed special and unusual customer service. She politely asked Potters to hose out the back of the truck before she picked it up, to not clean the truck with any chemicals before she picked it up, and to air out the truck for severl hours before it was picked up. They didn't need to any of these things. They could have said no. They didn't understand environmental illness, but they didn't need to. We were customers and the customer is always right at Potters. They did everything they needed and did it respectfully. Because of this act of kindness they will always have my business.

Approximate cost of services:
$50.00
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