Trueseal Window & Door Systems

Windows & Doors Installation & Service
Brampton ON L6W 3R9
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Reviews for Trueseal Window & Door Systems

Average customer rating:
9.1 10 (44 reviews)

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Dave from Brampton
Dave from Brampton
1 review Brampton, ON
7/10

Window and Door Replacement

I cannot in all honesty recommend them, I had all my doors and windows changed in Fall 2012. The delivery was disorganized, the door installation was a disaster, the window installation was decent. My front door does not lock properly, opens/unlocks by itself. The windows were great the first year, but we are noticing some drafting. The reason I cannot recommend them is because I reached out to them repeatedly to fix my front door, it is a great security concern to my family. They visited after much pleading, and never came back to fix the problem. I feel ripped off because I could of had the work done by cheaper companies but believed I was receiving better service by paying a premium by using Trueseal.
Update, it took some time but our front door issue is now resolved and we are happy with the repair. I would suggest any person spending upwards of $30,000 on any job in their home do their due diligence and watch the work the work being completed. It is very hard to trust any person/company nowadays, and in doing so you can avoid being on tv with Mike Holmes, buyer beware.

Review has 1 previous version
Approximate cost of services:
$24,000.00
1 of 1 people found this review helpful.
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Company Response

I am sorry Deepak, "Dave"? felt he needed to go this route with his complaint, however I must first reply that his review is very biased and misleading. Trueseal is celebrating 46 years , family owned and operated and we take great pride in the outstanding reputation we continue to maintain. There was an issue with the door system missing a piece from the astragal, holding the fixed panel in place, the manufacturer of the door system assured us he would take care of the issue. I have not heard from Deepak since July 2013 and believed the matter to be rectified.
As for the window install, our craftsmen were closely watched while working at this home (actually to the point of being very uncomfortable for them), shimmed, foamed and sealed all windows correctly. We have never been advised there has ever been an issue regarding drafts at this home.
I apologise the manufacture did not live up to his word and resolve this issue for you, however we can arrange another inspection on this issue if you would like.

T in Brampton
T in Brampton
9 reviews BRAMPTON, ON
10/10

Window installation

Windows are a great investment in your home, but not really as exciting as something like a kitchen or bathroom. Still, getting a great product with a good price and exceptional service is very important. As experienced window buyers (this is our third home, and in each we've needed to replace window and door systems), we couldn't be more pleased with True Seal Windows. After getting 4 other quotes, we chose Deb from True Seal. She took her time in assessing our needs and made a great suggestion for us to try awning windows instead of the casements we had been considering. True Seal is a family business with very competitive pricing and a great product. Their warranty on the windows (made by VinylBilt) and installation/craftsmanship can't be beat. Ian did the installation and was thorough, precise, and a pleasure to work with. From start to finish, we would recommend True Seal to anyone in the market for windows.

Approximate cost of services:
$4,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the review and your business!

Pat, Brampton
Pat, Brampton
5 reviews Brampton, ON
10/10

Replace multiple windows and doors

We like working with True-Seal. We brought them in to replace a few windows and have brought thme back twice more.

Their installation quality is top notch, their staff is knowledgeable and courteous.

Their prices are very competitive.

We strongly recommend them.

Approximate cost of services:
$15,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your business Pat!

Rick, Brampton
Rick, Brampton
4 reviews Brampton, ON
8/10

Windows and Aluminium Siding

I needed windows for my home as my windows were in poor condition. Deb from TrueSeal came to my house and recommended what I needed. She is very knowledgeable and did not try to sell me something that was more expensive or that I did not need. I am very satisfied with the windows that they have sold me.

Also, Ron is a good installer and the finished job looks very good. He even fixed my problematic screen door without even being asked! Nice guy.

I would not hesitate to recommend this company for someone's window installation.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
There should have been a clean-up after the job was finished. In particular, the sawdust and splinters on the floor should have been vacuumed. Not a big deal, but it would have been a nice finishing touch.
0 of 1 people found this review helpful.
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Company Response

Thank you for the review and your business Rick!

mel
mel
1 review Toronto, ON

First Review

8/10

install replacement windows

Deb cares about customer needs & after installtion servce is very good. Ian takes pride in his work. He cleans up very well every day. He brings up concern & we solved it together

Approximate cost of services:
$17,000.00
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Company Response

Thank you for your review and your business Mel!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trueseal Window & Door Systems

Trueseal has been family owned and operated since 1968. As President, Len Cook reflects on the changes in the renovation industry, as 3 generations now have been a part of the progress and changes to date! Bart Cook, Len’s Father started out in the 1950’s with his company, Windseal, when ...
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