I chose VoOne to clean two upholstered chairs based on the HomeStars reviews.
Unfortunately the lady that was sent was totally ignorant and uninterested. (while on the job she was continually checking her phone: one hand using the machine, the other hand holding her phone)
She failed to protect the surrounding area: my area rug (which I had offered to remove) was completely soaked - dripping with water.
Her explanation was that her machine sprayed the water, while this was obviously more than that (I suspect the machine was leaking).
Her reaction to my concern regarding damaging the hardwood floor underlined her ignorance: "That's ok, it is only wood"
I am sure other cleaners employed by VoOne are better informed/trained so make sure you get one of those.
I won't name names but VoOne is aware of this issue.
- Approximate cost of services:
- $120.00
- Company Response
Thank you for your review!!!
There really was such a situation.
It was new cleaning lady. She worked in our company only 3 days.
After 2 complaints from our clients she was fired!
We will do all possible to become better!
You can get 50% discount for next cleaning.
I promise,you get hight quality cleaning!
Thank you.