Not recommended at all. This is the worst, most unprofessional company I have ever encountered. They are irresponsible and do not deliver on their promises, making me feel completely untrustworthy of their work.
If you want to avoid a headache and a stream of problems, stay far away from this company. My experience has been filled with frustration, and I deeply regret choosing them for my flooring needs. Save yourself the trouble and look for a more reliable option!
Our project started on July 12, and here we are, over two and a half months later, with no completion in sight. Theyve left us with unfinished work, which has been incredibly frustrating.
From low-quality materials to dealing with unprofessional and disorganized installation crews, the experience has been a nightmare. We received wood that had to be replaced, faced repeated delays, and encountered false statements throughout the process, adding to my frustration. When they presented the stairway nosing, it was nothing like I expected. They insisted I accept it, claiming they couldn't provide a better match to the original wood, which I found unacceptable. Now I have to pay out of my pocket to find another place to match the stain and install the nosing for me. I've attached images showing the first and second stained nosing for reference.
Their lack of professionalism and poor communication only added to my dissatisfaction. Promises were made but never kept. If you're considering working with Hardwood Giant Flooring Company, I urge you to think twice. You deserve better!
If anyone wants to know more about my experience, Im happy to share further details. I feel its important to help others avoid the issues I faced with this company.
- Approximate cost of services:
- $13,000.00